Frequently asked questions
Q: Is the actual item exactly the same as the one shown in the image?
Images uploaded on the website are there to demonstrate the product’s key features. Hence you may not find actual product images always.
Q: What does the term refurbished mean?
When a product is mentioned as refurbished on our website, it means that it is “used” and has gone through restoration to get it into proper working condition.
Q: In how many days is a product usually delivered to the customers?
Items bought at ink-cartridge’ website usually take around 3-5 days to be delivered.
Q: Does ink-cartridge offer overnight or 2-day shipping?
Yes, when purchasing from our website there is n option to choose either overnight or 2-day shipping at the checkout page.
Q: How much is the shipping cost?
The estimated shipping cost is shown on the checkout page. The shipping cost depends on the weight of the item, its size, and the number of items purchased.
Q: Does ink-cartridge sends cartridges along with the cartridge bought?
As a general rule, refurbished cartridge bought from ink-cartridge, are not shipped with the ink cartridges.
Q: What is the return policy at ink-cartridge?
We offer a 30-day warranty for refurbished items and you may return the non-defective item by paying a restocking fee. For further details kindly review our return policy page.
Q: Do the ordered items come in original retail packaging?
Q: Do the ordered items come in original retail packaging?
If you buy a brand-new item at ink-cartridge, it will come in the original packaging. However, the refurbished items are shipped in brown boxes or bulk packaging.
